> For the complete documentation index, see [llms.txt](https://mc-markets.gitbook.io/mcmarkets-infohub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mc-markets.gitbook.io/mcmarkets-infohub/support-and-contact.md).

# Support & Contact

<table data-header-hidden><thead><tr><th width="165"></th><th width="375"></th></tr></thead><tbody><tr><td>Customer Service</td><td><a href="mailto:cs@mcmarkets.com"><mark style="color:blue;">cs@mcmarkets.com</mark></a></td></tr><tr><td>Twitter / X</td><td>@mcmarketsX</td></tr><tr><td>Telegram</td><td><a href="https://t.me/mcmarketsglobal"><mark style="color:blue;">https://t.me/mcmarketsglobal</mark></a></td></tr><tr><td>Discord</td><td><a href="https://discord.com/invite/4aUHX8AHpU">https://discord.com/invite/4aUHX8AHpU</a></td></tr><tr><td>Blog</td><td><a href="https://mcmarkets.com/en/blog"><mark style="color:blue;">https://mcmarkets.com/en/blog</mark></a></td></tr><tr><td>InfoHub</td><td><a href="https://mc-markets.gitbook.io/mcmarkets-infohub"><mark style="color:blue;">https://mc-markets.gitbook.io/mcmarkets-infohub</mark></a></td></tr></tbody></table>

## Quick Access

Support shortcuts are available at the bottom-right corner of every page:

* **Customer Service** — Click the Bot icon to open AI Chat or submit a ticket. AI Chat is available 24/7, with available languages shown on the page. Human agents are available on business days, 9:00–18:00 (UTC+8), and response times depend on the actual queue.
  * While logged out, you can click the quick questions at the bottom of the panel for automated replies; asking freely, contacting an agent, or viewing history requires logging in first. Your earlier conversation is retained after transferring to an agent.
  * Closing the panel or refreshing the page does not end an ongoing session — only clicking “End Chat” ends it and saves it to history. History is read-only, and an unread indicator appears when there's a new reply.
* **Community** — Direct links to our official Telegram and Discord channels for your convenience

Human agents are available on business days, 9:00–18:00 (UTC+8). Response time depends on the support queue, issue complexity, and required checks.<br>

For institutional or high-volume accounts, please contact [<mark style="color:blue;">cs@mcmarkets.com</mark>](mailto:cs@mcmarkets.com).

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Our platform is available in many languages: English, Simplified Chinese, Traditional Chinese, Spanish, Portuguese (Brazil), Japanese, Korean, French, Turkish, Vietnamese, and Indonesian.

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