> For the complete documentation index, see [llms.txt](https://mc-markets.gitbook.io/mcmarkets-infohub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mc-markets.gitbook.io/mcmarkets-infohub/faq/support-ticket.md).

# Support Ticket

If your issue remains unresolved, please contact our support team via our in-platform ticket system. To help us resolve your issue efficiently, please provide the following information when submitting your ticket: 

* **Registered account or address**: your registered account or wallet address
* **TxHash**: if the issue is related to on-chain transaction
* **Order ID**: if the issue is related to trading
* **Detailed description**: description about the issue with as much detail as possible, attach screenshots or recordings if possible

How to submit a ticket: **\[Support Ticket]** button (bottom-right corner) → **\[Ticket]** → Fill in and submit

Where to view ticket status: **\[Support Ticket]** button (bottom-right corner) → **\[Ticket Records]** to check progress and replies

You will receive live support here. Please send the above details along with relevant screenshots (up to 3) to get a response from our team. The support team will reply to your query within the conversation — general inquiries are typically answered within 4 hours. For urgent matters related to account security or funds, please email <cs@mcmarkets.com> for a faster response.

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