> For the complete documentation index, see [llms.txt](https://mc-markets.gitbook.io/mcmarkets-infohub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mc-markets.gitbook.io/mcmarkets-infohub/faq/customer-service-and-ticket.md).

# Customer Service & Ticket

<details>

<summary><strong>How do I join the official community?</strong></summary>

Click the Telegram and Discord icons in the bottom-right corner of the page to jump to our official community channels.

</details>

<details>

<summary><strong>How do I get instant support?</strong></summary>

Click the bot icon in the bottom-right corner to open Customer Service. You can browse common questions without logging in. To use Smart Customer Service or reach a live agent, you'll need to log in first.

</details>

<details>

<summary><strong>How do I connect with a live agent?</strong></summary>

Click the bot icon in the bottom-right corner, then select Manual Customer Service to connect with a live agent.

</details>

<details>

<summary><strong>Can I use customer service without logging in?</strong></summary>

Common questions are available to browse without logging in. Logging in is required to use Smart Customer Service or request a live agent.

</details>

<details>

<summary><strong>How long does it take to get a reply from a live agent?</strong></summary>

General inquiries are typically replied to within 4 hours. Issues involving account security or fund safety are prioritized and handled within 1 hour. You can check the status of your request anytime via the bot icon or under the History tab.

</details>

<details>

<summary><strong>What's the difference between Smart Customer Service and Manual Customer Service?</strong></summary>

Smart Customer Service is available 24/7 for instant answers to general questions. For complex issues or anything involving account security or funds, click Manual Customer Service to request a live agent.

<br>

</details>