> For the complete documentation index, see [llms.txt](https://mc-markets.gitbook.io/mcmarkets-infohub/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mc-markets.gitbook.io/mcmarkets-infohub/faq/community-and-customer-service.md).

# Community & Customer Service

<details>

<summary><strong>How do I join the official community?</strong></summary>

Click the Telegram and Discord icons in the bottom-right corner of the page to jump to our official community channels.

</details>

<details>

<summary><strong>How do I get instant support?</strong></summary>

Click the bot icon in the bottom-right corner to launch Smart Customer Service. Our AI assistant is available 24/7 in 60+ languages, with no login required for general questions.

</details>

<details>

<summary><strong>How do I submit a support ticket?</strong></summary>

Click the "Support Ticket" button in the bottom-right corner, fill in your inquiry, and submit. You can track your case progress under "Ticket Records." Note: you must be logged in to submit a ticket.

</details>

<details>

<summary><strong>Can I use customer service without logging in?</strong></summary>

You can view the FAQ and chat with Smart Customer Service without logging in. To submit a Support Ticket for human follow-up, you must log in first.

</details>


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